avatar
0 0 votes

It’s The Simple Things That Make a Difference in Business.

by George Dearing on 01/03/2010 06:56 0 comments , 132 views
Categories: Social Computing, Web 2.0, Marketing, Blogs
Image representing BusinessWeek as depicted in...

Image via CrunchBase

This article in Business Week really amplifies the importance of being customer-focused. I love this quote from one of Zappos’ employees.

 

More than 95% of Zappos’ transactions take place over the Web, so each actual phone call is a special opportunity. "They may only call once in their life, but that is our chance to wow them.."

 
via businessweek.com / Photo: Jared McMillen
Related articles
Reblog this post [with Zemanta]

ShareThis


Link to original post
Print