Links for 2010-03-10 [del.icio.us]

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Links for 2010-03-10 [del.icio.us]

by John Tropea on 03/10/2010 18:59 0 comments , 105 views
Categories: Social Media, Knowledge Management, Twitter, RSS, Wikis, Collaboration, Social Computing, Web 2.0, Enterprise 2.0, Blogs

No One Knows What the F*** They're Doing (or "The 3 Types of Knowledge")
It's not about increasing what you know, but decreasing stuff you don't know you don't know
Research shows that stories create personal motivation and increase productivity
The Community Roundtable's Community Maturity Model
Rethinking Marketing - Harvard Business Review
Cultivate customers rather than market a product - shift their focus from driving transactions to maximizing customer lifetime value - making products and brands subservient to long-term customer relationships

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